This Refund Policy explains how Ops Automators LLC handles refunds and cancellations across our engagement types. It applies to all customers worldwide. By placing a deposit or engaging Ops Automators for Services, you agree to the terms below.
This policy forms part of our Terms of Service. Where a signed Statement of Work (SOW) addresses refunds or cancellation, the SOW controls for that engagement.
1. Discovery calls and quotes
Discovery calls are free and carry no obligation. Written scope and price proposals delivered as part of pre-sales work are also free. There is nothing to refund until a deposit is paid.
2. Fixed-fee projects
2.1 Before work begins
After you sign a SOW and pay the 25% deposit, you may cancel at any time before development work has begun and receive a full refund of the deposit. We consider development “begun” when the first discovery interview or sandbox-build session is scheduled, or when we have started writing or configuring code on your behalf.
To request a pre-kickoff refund, email info@opsautomators.com referencing your SOW. Refunds are processed within 10 business days back to the original payment method via Stripe.
2.2 After work begins
Once development is underway, the deposit is non-refundable but is applied to hours actually worked at our standard rate of $150/hour. If we have worked less than the value of your deposit when you cancel, you forfeit the remaining unused portion (this covers administrative onboarding work and reserved schedule). If we have worked more than the value of your deposit when you cancel, the additional hours will be invoiced at our hourly rate, due within 30 days.
On cancellation, we will hand over all work product completed to date plus the most recent documentation. You retain ownership rights in completed Deliverables per our Terms of Service.
2.3 After delivery
Once a fixed-fee project has been delivered to you (passed UAT or otherwise accepted) and final invoices have been paid, no refunds are issued. Defects identified within the 30-day post-launch tuning window are resolved at no additional cost as part of the original SOW. Issues raised after the tuning window can be addressed under a retainer or as separately quoted time-and-materials work.
3. Monthly retainers
3.1 Minimum commitment
Retainers run on a 6-month minimum engagement billed monthly in advance. The initial 6 months are not refundable in whole or in part once the retainer is active, even if you stop assigning work to us. This covers the schedule capacity we reserve on your behalf.
Exception: if Ops Automators materially fails to perform (consistent unresponsiveness, missed agreed deliverables, or quality issues raised in writing and not cured within 15 days), you may terminate the retainer and we will refund the unused portion of the most recent monthly billing on a pro-rated basis.
3.2 After the minimum term
After the 6-month minimum has been completed, the retainer continues month-to-month. Either party may terminate with 30 days’ written notice. Once notice is given, you remain responsible for the final billing cycle but receive any unused hours during that cycle.
3.3 Unused hours
Unused retainer hours roll forward one month from the month they were purchased. Hours not used by the end of the following month expire and are not refunded. Hours do not transfer to a different engagement type or convert to a project credit.
4. Cart deposits (catalogue purchases)
Deposits placed via the automation catalogue checkout follow the same rules as a fixed-fee SOW deposit. You will receive a follow-up scoping call within one business day of placing the deposit. If during that call we determine the work is not a good fit (your stack is unsupported, the requirements differ materially from the catalogue listing, etc.), you will receive a full refund.
5. Chargebacks
Please contact us directly at info@opsautomators.com before initiating a payment dispute with your card issuer. Most disputes can be resolved within 24 hours. Initiating a chargeback without first contacting us may result in suspension of services and a recovery fee under Stripe’s dispute rules.
6. Taxes
Sales tax (if applicable in your jurisdiction) is included in refunds where it was charged. Refunds are issued in U.S. dollars in the original payment amount; we do not compensate for currency fluctuation between charge and refund dates.
7. How to request a refund
Email info@opsautomators.com with:
- Your SOW or invoice reference number
- Your reason for the cancellation
- Original payment method (Stripe charge ID if known)
We will acknowledge your request within two business days, process eligible refunds within 10 business days, and provide a written confirmation when the refund is issued.
8. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Active engagements continue under the terms in effect when their SOW was signed.
Ops Automators LLC · Orlando, FL · United States